Thank you for shopping with Postura. Below is everything you need to know about how and when your NeckAlign order will reach you.

Free Shipping

We offer free shipping on every order — no minimum spend, no hidden fees. The price you see at checkout is the price you pay.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after your order is placed. You'll receive a confirmation email with your tracking number as soon as your order ships.

Orders placed on weekends or public holidays will begin processing the next business day. During high-volume periods or promotions, processing may take slightly longer — if so, we'll keep you informed.

Delivery Times

Once shipped, estimated delivery is 5–8 business days.

Please note that delivery times are estimates and are not guaranteed. Total time to receive your order = processing time (1–2 business days) + delivery time (5–8 business days).

Order Tracking

Every order includes tracking. As soon as your order ships, you'll receive an email with your tracking number so you can follow your package to your door. If you haven't received tracking information within 3 business days of ordering, please contact us at postura.hello@gmail.com.

International Shipping

We currently ship to select international destinations. For international orders, delivery times may vary depending on your location and local customs processing.

Please note that any customs duties, import taxes, or fees imposed by your country are the responsibility of the customer and are not included in your order total. Postura has no control over these charges and cannot predict their amount. Contact your local customs office for more information before ordering.

Shipping Delays

While we do everything we can to get your order to you on time, some delays are outside our control. We are not responsible for delays caused by shipping carriers, customs processing, severe weather, or other events beyond our control. Delivery estimates are not guaranteed.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. Postura is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment.

Lost or Damaged Packages

Please inspect your order upon delivery. If your item arrives damaged, defective, or if your package is lost in transit, contact us immediately at postura.hello@gmail.com so we can evaluate the issue and make it right.

60-Day Money-Back Guarantee

Every NeckAlign order is backed by our 60-Day Money-Back Guarantee. If you're not satisfied, see our Refund Policy for full details on returns.

Contact Us

Questions about your order or shipping? Reach us anytime at postura.hello@gmail.com and we'll get back to you as soon as possible.