Help & Questions

Everything You
Need to Know.

Real answers to the questions you actually have — before you buy, after you buy, and everything in between.

Still have a question? Email us at postura.hello@gmail.com
Why Necks Get Tight

This is one of the most common things we hear. You did everything right — the standing desk, the monitor arm, the good chair. And your neck still feels tight by the evening.

A good setup helps you hold a better position while you work. What it doesn't do is give your neck and shoulders a moment to actually let go. They spend the whole day quietly holding you up, and a chair can't do that part for you.

That's the gap NeckAlign fills — ten minutes at the end of the day where you lie back and hold nothing at all.

Your head is heavy — around 10 to 12 pounds. When you're upright and looking straight ahead, your body carries that easily.

Screens change the angle. Your head drifts forward toward the monitor or down toward the phone, and your neck and shoulders end up doing the work of holding it there. Not dramatically, and not painfully at first — just constantly.

Do that for six, eight, ten hours a day and the muscles never really get a break. That's why it builds through the day and you notice it most in the evening. It's also why a quick stretch helps for a minute and then it settles right back in — you're asking muscles to relax for thirty seconds before putting them straight back to work.

About NeckAlign

NeckAlign is a contoured neck cradle — a shaped piece of firm foam you lie back on for ten minutes a day. No motors, no straps, no settings, nothing to switch on.

What happens when you use it:

1. You lie down and rest your neck into the contour. The shape does the positioning for you — there's no angle to figure out and nothing to adjust.

2. Your head settles back under its own weight. You're not holding anything, pressing on anything, or controlling anything.

3. Your neck and shoulders get to fully let go for ten minutes — which, if you spend your day at a screen, they rarely get to do.

That's the whole thing. The simplicity is deliberate — there's no technique to learn and no way to do it wrong.

It's made for people whose day involves a lot of screen time. If you spend six or more hours at a desk or on a phone, that's who we built it for.

Most of our customers are:

Remote & office workers Software engineers Designers & writers Gamers Content creators Students

NeckAlign is a comfort and relaxation product. It isn't a medical device and isn't intended to treat any condition. If you have an existing neck or spine condition, a recent injury, or any health concerns, please check with your healthcare provider before using it.

The shape, and what that shape lets you do.

A pillow is designed to rest your head at a comfortable angle while you sleep. It's soft, and it gives underneath you. That's exactly what you want from a pillow.

NeckAlign is firm and contoured, so it holds its shape while you lie on it. Your neck settles into the curve and stays supported there without you doing anything to keep it in place. That's the difference — a pillow supports your head, this one holds the position for you so you can completely stop holding it yourself.

If you've used a soft foam roll and found it pleasant but forgettable, this will feel quite different in practice.

Yes. There's nothing to switch on, pull, tighten, or adjust. You lie back and your own head weight does the rest — there's no mechanism applying force to you.

Most people use it for ten minutes in the evening while reading, listening to something, or winding down before bed.

As with anything you add to your routine: if you have an existing neck or spine condition, a recent injury, or any concerns at all, check with your healthcare provider first. They know your situation and we don't.

Using NeckAlign

It's genuinely simple:

1. Put it on a flat, firm surface. A mat on the floor, a firm mattress, or carpet all work. Avoid anything soft enough that the cradle sinks into it.

2. Lie down and rest your neck into the contour. Your head rests on it — you shouldn't be holding your head up at all.

3. Relax. Let your neck, shoulders and jaw go. The more you relax, the better it feels.

4. Stay there ten minutes. Most people put on a podcast or set a timer. Some fall asleep — that's fine.

5. Get up slowly. Roll onto your side first, then push up rather than sitting straight up.

Ten minutes is the sweet spot. If it's new to you, start with five and work up.

Daily works best — usually at the end of the workday or before bed, when you've been at a screen all day and it feels most welcome.

Consistency matters more than length. Ten minutes most evenings beats half an hour once a week.

Most people end up attaching it to something they already do — after dinner, before bed, while listening to something. It adds no friction to a routine that already exists.

Yes, that's common. It's a position your neck probably hasn't been in for a while, and firm support feels unfamiliar at first if you're used to soft pillows.

Most people find it settles within the first handful of sessions and becomes genuinely relaxing — the part of the evening they look forward to.

Start with shorter sessions if it feels like a lot at first. And as with anything: if something doesn't feel right, stop using it and check with your healthcare provider.

What to Expect

Most people say the first thing they notice is simply that it feels good — often in the first week.

Beyond that, it varies a lot from person to person, and we'd rather be straight with you than promise you a timeline we can't stand behind. Some people love it immediately. Others take a couple of weeks to find their rhythm with it.

That's exactly why the guarantee is 60 days rather than 14 — you get plenty of time to work out whether it's earned a place in your evening before you're committed to it.

Fair question, and the honest answer is: try it and see.

What we'd say is that the simplicity is the point rather than a limitation. Most things people buy for their neck ask them to do something — roll it, press it, hold a stretch, remember to use it correctly. Those get abandoned in a drawer, not because they're bad but because they're work.

NeckAlign asks nothing of you except that you lie down. That's why people actually keep using it, and using it is the part that matters.

If it doesn't do anything for you, the 60 days are there for exactly that reason.

If you're still spending your days at a screen, then yes — think of it as a daily habit rather than a one-time fix.

It's a bit like stretching or going for a walk. You don't do it once and expect it to carry you forever. It's ten minutes that makes the evening better, repeated.

Most people find it stops being something they have to remember fairly quickly. They notice the evenings they skip it.

Order, Shipping & Returns

The device is identical in both options — the 2-device option just brings the per-unit cost down.

One device ($69) is the usual choice for personal use.

Two devices is popular for couples, or for keeping one at home and one at the office so you don't have to remember to move it around.

Both come in Sky Blue, Pink, and Black. If you order two, you can pick a different colour for each one at checkout.

NeckAlign is backed by a 60-day money-back guarantee.

Use it every day for 60 days. If you're not glad you bought it — for any reason at all — contact us and we'll refund every dollar. No forms, no fine print.

We made it 60 days rather than two weeks on purpose. We'd rather you take your time and actually decide, instead of rushing a judgement in the first few days.

To start a return, email postura.hello@gmail.com with your order number and we'll take it from there.

Shipping is free on every order — no minimum, no hidden fees.

Orders are processed within 1–2 business days, and delivery typically takes 5–8 business days from there.

Every order includes tracking. You'll get an email with your tracking number as soon as it ships.

Questions about a specific order? Email postura.hello@gmail.com with your order number.

Ready to Start

Ten Quiet Minutes.
Starting Tonight.

$69 once. Free shipping. 60-day money-back guarantee.